Adding a payment method
New cards can only be added during the checkout process. Once a successful payment has been made the card will then be displayed in your Memset account and can be set as the default payment method.
To learn more about setting up a Direct Debit mandate, click here.
How do I change my payment method?
To change a payment method, log in to your Memset account, click on “Update payment methods” and select the new payment method. Before selecting a new credit or debit card you must first have used it to make a payment. See “Adding a payment method” above.
How do renewals work?
For all renewals, you will be billed in advance. This will occur at the beginning of each billing period (1, 3, 6, 12 or 24 months). Before payment is due, we will send you a notification and invoice via email.
If there is a delay in receiving payment we allow a grace period of 5 days for Cloud VPS and 10 days for Dedicated Servers, before disabling any services.
What forms of payment do you accept?
We can bill you via a credit/debit card, bank transfer, Direct Debit or PayPal.
For bank transfers, please see your invoice for account details or contact your account manager.
What if I want to cancel my services?
Log in to your account, select the service you wish to cancel and click “Manage” then “Renewals and Cancellations” and complete the cancellation form.
The cancellation notice period is 30 days for Dedicated Servers and 7 days for Cloud VPS; if there are fewer days remaining until the service is due to expire, a final invoice will be issued for the additional days as stated in our Terms and Conditions.