Applies To: DEDICATED 

The following page provides some common troubleshooting steps for dealing with an unresponsive DRAC (Dell Remote Access Card).


Linux

You will need to login via SSH as root (or a user with sudo abilities) and in your terminal run the following commands:

modprobe ipmi_devintf
modprobe ipmi_msghandler
modprobe ipmi_poweroff
modprobe ipmi_si
modprobe ipmi_watchdog

ipmitool mc reset cold
BASH

These will allow the server to connect to the DRAC before finally restarting it.

You will need to have the package 'ipmitool' installed, this can be installed with the below;

Debian/Ubuntu

sudo apt-get install -y ipmitool
BASH

CentOS 5

yum install OpenIPMI OpenIPMI-tools
BASH

CentOS 6/7

yum install OpenIPMI ipmitool
BASH


Windows

For Windows you will need to open the Command Prompt with an Administrative session (Run as Administrator) and run the below command;

racadm racreset
BASH

If the 'racadm' package isn't installed, please contact our Technical Support Team and we can install this for you.