Customer Documentation Dedicated Server Dell Remote Access Card (DRAC) Current: Dealing with an Unresponsive DRAC Dealing with an Unresponsive DRAC Applies To: DEDICATED The following page provides some common troubleshooting steps for dealing with an unresponsive DRAC (Dell Remote Access Card).LinuxYou will need to login via SSH as root (or a user with sudo abilities) and in your terminal run the following commands: modprobe ipmi_devintf modprobe ipmi_msghandler modprobe ipmi_poweroff modprobe ipmi_si modprobe ipmi_watchdog ipmitool mc reset cold BASH These will allow the server to connect to the DRAC before finally restarting it. You will need to have the package 'ipmitool' installed, this can be installed with the below; Debian/Ubuntu sudo apt-get install -y ipmitool BASH CentOS 5 yum install OpenIPMI OpenIPMI-tools BASH CentOS 6/7 yum install OpenIPMI ipmitool BASH WindowsFor Windows you will need to open the Command Prompt with an Administrative session (Run as Administrator) and run the below command; racadm racreset BASH If the 'racadm' package isn't installed, please contact our Technical Support Team and we can install this for you. ×