Applies To: DEDICATED
The following page provides some common troubleshooting steps for dealing with an unresponsive DRAC (Dell Remote Access Card).
You will need to login via SSH as root (or a user with sudo abilities) and in your terminal run the following commands:
modprobe ipmi_devintf modprobe ipmi_msghandler modprobe ipmi_poweroff modprobe ipmi_si modprobe ipmi_watchdog ipmitool mc reset cold
These will allow the server to connect to the DRAC before finally restarting it.
You will need to have the package 'ipmitool' installed, this can be installed with the below;
sudo apt-get install -y ipmitool
yum install OpenIPMI OpenIPMI-tools
yum install OpenIPMI ipmitool
For Windows you will need to open the Command Prompt with an Administrative session (Run as Administrator) and run the below command;
If the 'racadm' package isn't installed, please contact our Technical Support Team and we can install this for you.